Hotel FAQ

Frequently Asked Questions

You can go to the APX website and press the book now button on any page of the website or contact our reservations department on 02 9291 1988 or email [email protected].

You can pay your booking using a valid credit card or through electronic fund transfer (EFT) or cash at the hotel.

No. All rates are for accommodation only.

To maintain a fresh and comfortable environment for all our guests, we do not offer smoking rooms. However, smoking is permitted in the balconies or outdoor areas of the hotel. We kindly ask our guests to be mindful and ensure that smoke does not enter into rooms, as smoking is strictly prohibited in those spaces. We appreciate your cooperation to maintain a pleasant atmosphere for everyone’s enjoyment.

Check-in time is 2PM and check-out time is 10am.

We understand the value of your time and comfort. Early check-in can be arranged, subject to availability. If early check-in isn’t feasible, we warmly welcome our guests to store their luggage securely at the hotel.

Please note that there is an additional charge associated with early check-in.

We understand that sometimes your arrival plans might change. If you anticipate a late check-in, please feel free to inform us in advance. We’re here to ensure a smooth and convenient experience for you, so notifying us about your late arrival would be greatly appreciated.

 

Telephone Numbers:
APX World Square: (02) 9291 1900
APX Darling Harbour: (02) 8281 4700
APX Parramatta: (02) 9687 7711

This depends on the apartment size and configuration. Studios and one bedroom can accommodate two persons and most have a sofa bed to accommodate an additional person at an extra cost. Two-bedroom apartments can accommodate four persons, and some have two sofa beds for an additional two persons. Three-bedroom apartments can accommodate six persons with an additional two on sofa beds.

Yes, interconnecting two-bedroom apartments are available at APX World Square. This is ideal for families or small groups.

Children aged up to two years old are welcome to stay with us at no additional cost. We value your family’s comfort and aim to provide a delightful experience for all our guests, regardless of age.

For your convenience and peace of mind, we have dedicated 24-hour secure car parking facilities at all our hotels. Please note that a nominal daily parking fee will be applicable.

If your booking was made via the APX website, you can cancel or modify your reservation on our website.  Cancellations and modifications can also be made by emailing [email protected] or calling 02 9291 1900. Failure to arrive at the hotel will be treated as a no-show and will incur full accommodation charges without refund. This also applies to cancellations made within 24 hours of arrival.

When you make a booking at APX Hotels Apartments, a pre-authorization of credit and/or debit cards is required upon check-in. This is to ensure that there are sufficient funds available to cover the total cost of your stay, along with an additional amount to secure potential incidental expenses such as room service, minibar usage, or damages.

The pre-authorization places a temporary hold on your credit card, confirming that it has the minimum funds necessary to cover any costs incurred during your stay.

Once you check out and settle your final bill, APX Hotels Apartments will proceed to charge you for the actual expenses related to your stay. Subsequently, any excess funds held for security purposes will be released.

The timing of this release depends on the guest’s bank and card issuer. APX Hotels Apartments can only request the release, as the actual process is undertaken by the bank. Typically, most banks lift the authorized security hold within 5 business days after your check-out. However, the exact timing may vary based on the bank’s and card issuer’s policies and procedures.

You may also read more about security deposit pre-authorised hold here.

At APX, we are dedicated to assisting you in retrieving any personal items inadvertently left behind during your stay.

It’s important to note that in accordance with the Innkeeper’s Act, we are unable to accept liability for items that are lost, stolen, or accidentally left behind.

However, we’re more than willing to assist you in arranging the return of your belongings through a courier service, the costs of which will be borne by the guest.

For prompt assistance, please get in touch with the APX hotel where you enjoyed your stay. You can also reach out to us via email at [email protected], or simply use the contact form provided on our website.

Your comfort and convenience are our top priorities, and we’re here to ensure a seamless experience throughout your stay and beyond.

Our valued guests are welcome to inquire about additional housekeeping options, available at a nominal fee. The associated cost varies based on the specific type of apartment that you’ve booked.

To avail yourself of this service, simply connect with our attentive reception team before 10:00 am.

Rest assured, our team will do their utmost to accommodate your request, subject to our housekeeping schedule for the day. In the rare instance that high demand prevents us from fulfilling your request on the same day, it will be attended to the following day.

Your comfort is our priority, and we’re committed to ensuring your living space is always a haven of relaxation and impeccable cleanliness.

Pets are strictly not allowed in any guest room.

 

If a guest chooses to bring their furry companion to the apartment, we would like to inform them that they will be held responsible for any associated sanitation and deodorizing charges. Your understanding of these measures is greatly appreciated as we strive to ensure a pleasant and fresh atmosphere for all our valued guests.

Long Stay
Self Isolation at our Hotel