Hotel FAQ

Frequently Asked Questions

You can go to the APX website and press the book now button on any page of the website or contact our reservations department on 02 9291 1988 or email [email protected]

You can pay your booking using a valid credit card or through electronic fund transfer (EFT) or cash at the hotel.

No. All rates are for accommodation only.

No, we do not have smoking rooms, however, smoking is permitted in the balconies or outdoor areas of the hotel. Guest must always ensure that smoke does not enter the room where smoking is strictly prohibited.

Check-in time is 2PM and check-out time is 10am.

Yes, this is possible subject to availability. If this is not possible, guests are welcome to leave their luggage at the hotel.

This depends on the apartment size and configuration. Studios and one bedroom can accommodate two persons and most have a sofa bed to accommodate an additional person at an extra cost. Two-bedroom apartments can accommodate four persons, and some have two sofa beds for an additional two persons. Three-bedroom apartments can accommodate six persons with an additional two on sofa beds.

Yes, interconnecting two-bedroom apartments are available at APX World Square. This is ideal for families or small groups.

Children up to the age of two years old can stay for free.

Yes, we allow a maximum of two pets per apartment. For more details, please go to our Pets Welcome page.

We have a designated 24-hour secure car parking in all hotels. Daily parking fees apply.

If your booking was made via the APX website, you can cancel or modify your reservation on our website.  Cancellations and modifications can also be made by emailing [email protected] or calling 02 9291 1900. Failure to arrive at the hotel will be treated as a no-show and will incur full accommodation charges without refund. This also applies to cancellations made within 24 hours of arrival.

Long Stay
Self Isolation at our Hotel